Responsible Gaming
Introduction
At Mystake, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gambling.
Please remember: the house always has an edge. Only gamble with money you can afford to lose, and never view gambling as an investment or income source.
Age Verification
By accessing Mystake, you confirm that you are:
- At least 18 years of age (or the legal gambling age in your jurisdiction)
- Not self-excluded from any UK licensed gambling operator
- Not on the GamStop national self-exclusion scheme
Age verification is mandatory. Gambling is illegal for anyone under the legal age, and we take this seriously.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please review the following warning signs:
- Chasing Losses: Continuing to gamble to recover money you've lost
- Hiding Gambling Activity: Keeping your gambling secret from family or friends
- Losing Track of Time: Spending longer gambling than intended
- Gambling with Money You Can't Afford to Lose: Using rent, bill, or essential expense money for gambling
- Neglecting Responsibilities: Missing work, school, or personal commitments due to gambling
- Increasing Stakes: Needing to bet more money to achieve the same excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Mood Changes: Feeling anxious, irritable, or depressed when unable to gamble
- Relationship Strain: Gambling causing conflict with family or friends
- Borrowing Money to Gamble: Using loans or credit to fund gambling activities
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools
Mystake provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a chosen timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you're willing to lose in a set period
- Reality Checks: Receive periodic reminders during your gaming session about how long you've been playing and how much you've spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from Mystake for a period of time (ranging from 24 hours to indefinitely)
These tools are available in your account settings. We strongly encourage you to use them as part of your responsible gaming plan.
Support Organizations
If you're struggling with gambling, professional support is available. Please reach out to one of the following organizations:
United Kingdom
- GamCare: Free confidential support and advice for problem gamblers and their families
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (Free, 24/7) - GamStop: The National Self-Exclusion Scheme for Great Britain, allowing you to self-exclude from all online gambling operators at once
Website: www.gamstop.co.uk - Gamblers Anonymous: Free support group meetings and peer support
Website: www.gamblersanonymous.org.uk
International Support
- Australia - Gambling Help Online: Free counselling and support
Website: www.gamblinghelponline.org.au - Canada - Responsible Gambling Council: Resources and treatment finder
Website: www.responsiblegambling.org - United States - National Council on Problem Gambling: 24/7 helpline and resources
Website: www.ncpgambling.org
Phone: 1-800-522-4700 - Germany - Bundeszentrale für gesundheitliche Aufklärung: Information and prevention resources
Website: www.bzga.de
Take Action Today
If gambling is causing problems in your life, please seek help now. There is no shame in reaching out — problem gambling is a recognised condition, and support is available.
Contact one of the organisations listed above, speak to your GP, or call a helpline. Recovery is possible, and you don't have to face this alone.
For immediate support in the UK, contact GamCare on 0808 8020 133 (24/7, free and confidential).